How can I contact you
E: info@5littlebears.com.au
P: 0405 158 351
Our online shop is available 24 hours a day, 7 days a week.
What payment methods are available
We accept PayPal, Afterpay, Credit Cardand Direct Bank Transfer. These are all available by selecting at checkout.
How long will my order take
Orders will be completed within 1 – 3 business days from payment being made.
The above times are a guide only and can change depending on our workload at the time you place an order. Please note when an order is paid via bank transfer, it is not started until the funds have cleared in our account.
The above times do not include shipping/delivery once an order leaves our workshop. All orders are shipped NSW.
If you place an order that is required urgently, please contact us via phone or email so we can advise of our current stock levels and whether or not an order can leave promptly.
Using Timber
Every piece of wood used is slightly different in colour, texture and grain. The naturally occurring imperfections seen in the timber (e.g knots, colour changes, etc) cannot be removed. These pieces of timber are cut on an engraver and will have slight burnt marks on the edges on some sides.
Cancelled Orders
Once an order has been placed it cannot be cancelled. If your order has been accepted but not yet processed you may be able to change it. Order change requests must be emailed to us at info@5littlebears.com.au , 10% fees are charged for cancelled orders.
Refund Policy
5 Little Bears will not refund products ordered in error or for change of mind purchases. Orders will be deemed correct and completed upon confirmation in the online ordering system.
We will replace faulty items on receipt of the original faulty / damaged product being sent back to our office in Newcastle, NSW. To request a return & replace faulty items, please email us with your order number, product details and the reason you wish to return the product, including images. We will then assess your request and write back confirming if we will accept the return. Return of items will be at the cost of the customer – we do not cover postage on return & replace items.
There is NO refund on Clearance items or as these may have imperfections as stated in there descriptions.
