FAQs

WHAT ARE YOUR OPENING HOURS

Our showroom is open Monday, Tuesday, Thursday and Friday 9am – 4pm AEDT (Sydney time) Our showroom is closed Wednesdays*.
Open Saturday by appointment.
*These hours vary over School Holidays

HOW CAN I CONTACT YOU

E: info@5littlebears.com.au
P: 0405 158 351 or (02) 4959 6473 during our showroom opening hours only.
Contact Us Form on our website.
Facebook messaging.
You are also welcome to call in to our showroom Monday, Tuesday, Thursday or Friday 9am to 4pm (closed Wednesdays)
at Unit 6, 80 Excelsior Parade, Toronto NSW 2283.
Our online shop is available 24 hours a day, 7 days a week.

WHERE ARE YOU LOCATED

We are proudly an Australian owned and operated business located in Toronto, NSW, Australia.
Our showroom/workshop address is Unit 6, 80 Excelsior Parade, Toronto NSW 2283.

DO YOU HAVE A PRICE LIST

We do not have a price list,  we have an online store and all prices are available against each item on our website. https://www5littlebears.com.au/
If you would like to work out the cost of an order before committing, you can do so by adding the required items to the shopping cart.  All of our products are inclusive of GST and we offer a $10.00 flat rate for postage within Australia only.  If you require assistance with this or have any questions, please email us at info@5littlebears.com.au.
All of our prices are in Australian Dollars (AUD).

DO YOUR PRICES INCLUDE GST

Yes, GST is included in all prices in the online store.

WHAT PAYMENT METHODS ARE AVAILABLE

We accept PayPal, Afterpay, Credit Card and Direct Bank Transfer.  These are all available by selecting at checkout.  A bank transfer email confirmation will be sent to you with the relevant details (be sure this does not end up in your Junk folder).

DO YOU OFFER A PICK UP OPTION

Yes, order collection and pick up is available at our showroom Monday, Tuesday, Thursday or Friday 9am to 4pm (closed Wednesdays) at Unit 6, 80 Excelsior Parade, Toronto NSW 2283.
The turnaround times as outlined in the How long will my order take? question below still apply to ‘pick-up’ orders

HOW LONG WILL MY ORDER TAKE

All of our products are hand made onsite by a dedicated production team and are usually completed within 1 – 10 business days.
The above times are a guide only and can change depending on our workload at the time you place an order.  Please note when an order is paid via bank transfer, it is not started until the funds have cleared in our account.
The above times do not include shipping/delivery once an order leaves our workshop.  All orders are shipped from Newcastle, NSW.
If you place an order that is required urgently, please contact us via phone or email so we can advise of our current stock levels and whether or not an order can leave promptly.